Planning and Executing Office Procedures in Project ASPERA

An approach based on planning techniques is proposed in order to support the complex act iv i ty of a mult i-off ice organization. The I ta l ian Public Administration has been taken as an example and analyzed. The synthesis and the execution of procedures are investigated in an automated office based on knowledge about the organization structu­ re, the documents and the rules that regulate the act iv i ty . A system is described whose aims are the formation of a plan that represents an executable specification of a procedure and the effective exe­ cution of the required operations. When an excep­ tion is raised, the planner is automatically invoked to update the plan according to the current state of the off ice system. A prototype has been bu i l t and tested on some applications within the domain of the Piedmont administrative procedures.